Tenant Handbook

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  1. Introduction
    1. Welcome
  2. Policies & Procedures
    1. Access to Offices
    2. Alterations
    3. Animals
    4. Bicycles and Other Non-Motorized Vehicles
    5. Building Common Areas
    6. Building Hours and Access
    7. Cleaning Services
    8. Deliveries
    9. Electric Heaters and Fans
    10. Fire and Safety Regulations
    11. Holiday Schedule
    12. Mail
    13. Maintenance
    14. Move-In Instructions
    15. Moving Company Requirements
    16. Moving Company Insurance Requirements
    17. Pest Control
    18. Smoking
    19. Soliciting
    20. Tenant Parking
  3. Building Management and Remit Address
    1. Building Management and Remit Address
  4. Safety and Security Procedures
    1. Access Control System
    2. Security
    3. Keys
    4. Office Security
  5. Emergency Procedures
    1. Active Shooter
    2. Bomb Threats
    3. Earthquakes
    4. Face-to-Face Threat
    5. Hurricanes
    6. Pandemic Preparedness
    7. Smoke and Fire
    8. Tornado
    9. Utility Outage
    10. Written Threat - Suspicious Package
  6. Quick Links
    1. Service Requests
    2. Tenant Forms and Approved Vendor List

Utility Outage

A utility failure is any disruption in the services necessary for the safe and proper operation of a building and include: electricity, water, heating, ventilation, air conditioning, telephone, information technology, and water utilities. A utility failure may be wide spread, or limited to a specific building or area within a building.

If there is not a safety or health threat because of the outage, Property Management will typically leave the building “open” for business and allow individual tenants to decide whether to close business for the day.

To report a site wide electrical outage, please call Centerpoint Energy at - (713)-207-2222

For the most recent updates on when an electrical outage will be restored, please visit Centerpoit Energy's website and view their "Outage Tracker."