Tenant Handbook

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  1. Introduction
    1. Welcome
  2. Policies & Procedures
    1. Access to Offices
    2. Alterations
    3. Animals
    4. Bicycles and Other Non-Motorized Vehicles
    5. Building Common Areas
    6. Building Hours and Access
    7. Cleaning Services
    8. Deliveries
    9. Electric Heaters and Fans
    10. Fire and Safety Regulations
    11. Holiday Schedule
    12. Mail
    13. Maintenance
    14. Move-In Instructions
    15. Moving Company Requirements
    16. Moving Company Insurance Requirements
    17. Pest Control
    18. Smoking
    19. Soliciting
    20. Tenant Parking
  3. Building Management and Remit Address
    1. Building Management and Remit Address
  4. Safety and Security Procedures
    1. Access Control System
    2. Security
    3. Keys
    4. Office Security
  5. Emergency Procedures
    1. Active Shooter
    2. Bomb Threats
    3. Earthquakes
    4. Face-to-Face Threat
    5. Hurricanes
    6. Pandemic Preparedness
    7. Smoke and Fire
    8. Tornado
    9. Utility Outage
    10. Written Threat - Suspicious Package
  6. Quick Links
    1. Service Requests
    2. Tenant Forms and Approved Vendor List

Hurricanes

Hurricanes are a potential threat from June through November for our area. When the United State Hurricane Center issues a HURRICANE WARNING, the building will close to the public and all tenants will be requested to secure their offices and leave the premises. A Hurricane warning is defined as follows:

A warning indicates that hurricane winds of 74 mph and higher, or any combination of dangerously high water and very rough seas, are expected in specified coastal areas. When a hurricane warning is announced, hurricane conditions are considered imminent and may begin immediately, or within the next 12 to 24 hours.

When a hurricane warning has been issued, it is of the utmost importance that all precautionary measures and actions are taken immediately for the protection of life and property.

The following suggestions and divisions of responsibilities are designed to provide for the safety of all, by reducing the chance of injury or death and minimizing the potential loss of assets.

Tenant Duties

It is advisable for all Tenants to make necessary preparations for their suite as follows:

  1.  Close and lower all window blinds within the suite. Do not tape windows.
  2.  Close all interior doors.
  3.  Disconnect all computers, copiers, printers, appliances, etc. or other machines and remove any units located in window wall offices.
  4.  Waterproof tarps can be useful in covering desks and filing cabinets.
  5.  Clear all desks, credenzas and filing cabinets of loose articles and store in file cabinets.
  6.  Move important documents, files and furnishings to interior offices.
  7.  Raise any computers and water sensitive equipment off the floor, cover in plastic and relocate to windowless rooms if possible.
  8.  Back up and turn off all computer equipment.
  9.  Take home all personal and work items as you leave. There will be no re-entry during a power outage. The elevators do not function and will be parked, and the building will be dark.
  10.  After a final inspection, turn off all lights, close and lock all exterior corridor doors.
  11.  Please remember the building should not be used as a shelter during a hurricane.
  12.  All Tenants, and those with significant computer or after-hours operations are encouraged to implement their own written Hurricane Emergency plan to deal with operation and protection of their systems and personnel.

If a hurricane is imminent, Tenants should initiate and complete office preparation in sufficient time to allow employees to leave work to secure their homes prior to the expected arrival of gale force winds. Building Management will be monitoring U.S. Weather Bureau reports and will advise Tenant companies of changes in weather conditions for their own evacuation decisions.

Public Utility Duties - CenterPoint Energy at (800)332-7143, 1919 North Loop West, Houston, Texas  77008
Auxiliary Power
Centerpoint is our current electrical service provider (ESP) and has provided primary power. During disasters that cause loss of primary power, the ESP will work to restore service as quickly as possible. Tenants with vital energy power requirements should consider auxiliary generators or surge protectors for their own use. This includes pharmacies and doctor offices that keep medicines that must stay within a certain temperature.

Telephone Service

Tenants requiring emergency service should ask their telephone representative for specific information.

During the storm, the following actions will be taken by the Building Staff:

  1. Frequent contact will be maintained with the U.S. Weather Service
  2. Building patrols will be performed by security and management personnel to monitor building damage.  Security officers will be driving through the parking lot and checking that doors are locked and securing the building. This patrol depends on the road conditions. Once flood waters recede and the roads can be safely driven by the security personnel, the security officers will start making rounds at the buildings.
  3. Emergency repairs will be made when weather permits.

After the storm, the following actions will be taken by the Building Staff.

  1. A thorough search for safety hazards will be conducted.
  2. Repairs will be made as quickly as possible.
  3. Constant communications will be maintained with Public Utilities
  4. The Building Management Staff will be available to advise Tenant Representatives of the condition of the Building and its ability to be reopened for normal use.

Your Emergency Contact Sheet must be current and correct. Please update and return.