Tenant Handbook

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  1. Introduction
    1. Welcome
  2. Policies & Procedures
    1. Access to Offices
    2. Alterations
    3. Animals
    4. Bicycles and Other Non-Motorized Vehicles
    5. Building Common Areas
    6. Building Hours and Access
    7. Cleaning Services
    8. Deliveries
    9. Electric Heaters and Fans
    10. Fire and Safety Regulations
    11. Holiday Schedule
    12. Mail
    13. Maintenance
    14. Move-In Instructions
    15. Moving Company Requirements
    16. Moving Company Insurance Requirements
    17. Pest Control
    18. Smoking
    19. Soliciting
    20. Tenant Parking
  3. Building Management and Remit Address
    1. Building Management and Remit Address
  4. Safety and Security Procedures
    1. Access Control System
    2. Security
    3. Keys
    4. Office Security
  5. Emergency Procedures
    1. Active Shooter
    2. Bomb Threats
    3. Earthquakes
    4. Face-to-Face Threat
    5. Hurricanes
    6. Pandemic Preparedness
    7. Smoke and Fire
    8. Tornado
    9. Utility Outage
    10. Written Threat - Suspicious Package
  6. Quick Links
    1. Service Requests
    2. Tenant Forms and Approved Vendor List

Face-to-Face Threat

Procedure

If a staff member encounters a verbally abusive situation that possibly involves threat with a deadly weapon, they should:

  1. Stand back and allow person to say what is on their mind or if a burglary, allow them to take whatever they want.
  2. State that you will try and address the situation.
  3. State to other staff to “please contact the person that can help resolve this situation”. (This is “code” wording to other staff members to contact the Public First Responders.)
  4. Speak calmly and ask the person what they want.
  5. Look for opportunities to flee the area and head to the building exit and to a safe area.
  6. When the person has left the building, call 911 and have Security secure all public entry points until Public First Responders arrive.
  7. Follow the instructions of the Public First Responders upon their arrival.