Tenant Handbook

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  1. Introduction
    1. Welcome
  2. Policies & Procedures
    1. Access to Offices
    2. Alterations
    3. Animals
    4. Bicycles and Other Non-Motorized Vehicles
    5. Building Common Areas
    6. Building Hours and Access
    7. Cleaning Services
    8. Deliveries
    9. Electric Heaters and Fans
    10. Fire and Safety Regulations
    11. Holiday Schedule
    12. Mail
    13. Maintenance
    14. Move-In Instructions
    15. Moving Company Requirements
    16. Moving Company Insurance Requirements
    17. Pest Control
    18. Smoking
    19. Soliciting
    20. Tenant Parking
  3. Building Management and Remit Address
    1. Building Management and Remit Address
  4. Safety and Security Procedures
    1. Access Control System
    2. Security
    3. Keys
    4. Office Security
  5. Emergency Procedures
    1. Active Shooter
    2. Bomb Threats
    3. Earthquakes
    4. Face-to-Face Threat
    5. Hurricanes
    6. Pandemic Preparedness
    7. Smoke and Fire
    8. Tornado
    9. Utility Outage
    10. Written Threat - Suspicious Package
  6. Quick Links
    1. Service Requests
    2. Tenant Forms and Approved Vendor List

Bomb Threats

If you receive the call, remain calm and get as much information from the caller as possible (Refer to the Bomb Threat Checklist below). It is important to keep the caller talking and on the phone as long as possible. Try to get the attention of someone else around you and alert them that you are receiving a bomb threat and to contact 911. If alone, do not rush the call, get as much information as you can, then call 911 immediately after the call. Once 911 has been notified, contact Building Management.

Dial 911. Tell the local Police or Fire Department

  • Building Address
    • 1919 North Loop West, Houston, Texas 77008
  • Your Name
  • Your company name
  • Your floor/suite number
  • Your telephone number
  • Exactly what the caller said from the Bomb Threat Checklist
  • Ask them to send a police officer to your office
  • Listen for instructions

Notify Building Management immediately after taking the call.

Tenants will be responsible for searching their leased premise since they are most familiar with items in their space and execute the Bomb Threat Search Plan as follows:

  1. Search for objects that seem out of place.
  2. Do not touch anything! DO NOT tamper with suspicious objects.
  3. If a suspicious object is discovered, please notify the Fire Department, who will assume full control of the operation.
  4. Based on direction from the police or appropriate law enforcement agency, evacuate occupants and guests immediately.
  5. Tenants electing to evacuate the building during a bomb threat must use the stairwells to evacuate.
  6. Do not allow anyone to return to their office until officially approved to do so.
  7. A bomb threat response plan must address the possibility of receiving bomb threats in writing or by telephone. While all threats should be taken seriously, your firm's response may depend on the circumstances present at any given time.

Bombs by Mail

Although bomb threats are usually associated with telephone calls or letters announcing that a bomb has been placed on the property, bombs are also sent via mail, special delivery or messenger services. Avoid human and property loss by being on alert for oddly addressed packages and unusual packages.

Oddly Addressed Packages
  • Sender Unknown
  • No return address
  • Restrictive warnings such as "Personal", "Private", "Fragile- Handle with Care", and/or "Rush - Do not Delay"
  • Addressee who never gets personal mail at the business address
  • Inaccuracy in the name, title or address
  • Distorted or unusual handwriting
Unusual Packages
  • Odd shape, size, wrapping color
  • Stains on the wrapper (particularly oil stains)
  • Odors
  • Bulges
  • Unbalanced or excessive weight
  • Contents that slosh
  • Any sound (particularly ticking or buzzing)
  • Wires, tin foil or strings protruding
  • Excessive postage

If you are suspicious of a package or letter, do not open the article. Isolate the article, contact 911 and evacuate the area immediately.

Responding to a Bomb Threat via Mail

  • Save all materials (envelope, packing material, contents)
  • Be careful to preserve fingerprints.
  • Never ignore a written warning. Call 911 immediately and then report the threat to Building Management. Activate appropriate search and/or evacuation procedures based upon the information contained in the threat.

Bomb Threat via Telephone

The following is a telephone threat checklist that should be adhered to when a bomb threat is received via telephone.

Bomb Threat Checklist - Remember to Remain Calm

Who Received the Call
  • Name
  • Telephone Number
  • Date Call Received
  • Time Received
  • Signature
General Questions to Ask
  • What Is It?
  • When is the bomb going to explode, or, when will the substance be released?
  • Where did you put it?
  • What does it look like?
  • When did you put it there?
  • How will the bomb explode, or, how will the substance be released?
  • Did you put it there?
  • Why did you put it there?
Bomb Threat Questions
  • What type of bomb is it?
  • What is in the bomb?
  • What will make the bomb explode?
Chemical/Biological Threat Questions
  • What type of substance is in it?
  • How much of the substance is there?
  • How will the substance be released?
  • Is the substance a liquid, powder or gas?