Tenant Handbook

Download PDF

  1. Introduction
    1. Welcome
  2. Policies & Procedures
    1. Access to Offices
    2. Alterations
    3. Animals
    4. Bicycles and Other Non-Motorized Vehicles
    5. Building Common Areas
    6. Building Hours and Access
    7. Cleaning Services
    8. Deliveries
    9. Electric Heaters and Fans
    10. Fire and Safety Regulations
    11. Holiday Schedule
    12. Mail
    13. Maintenance
    14. Move-In Instructions
    15. Moving Company Requirements
    16. Moving Company Insurance Requirements
    17. Pest Control
    18. Smoking
    19. Soliciting
    20. Tenant Parking
  3. Building Management and Remit Address
    1. Building Management and Remit Address
  4. Safety and Security Procedures
    1. Access Control System
    2. Security
    3. Keys
    4. Office Security
  5. Emergency Procedures
    1. Active Shooter
    2. Bomb Threats
    3. Earthquakes
    4. Face-to-Face Threat
    5. Hurricanes
    6. Pandemic Preparedness
    7. Smoke and Fire
    8. Tornado
    9. Utility Outage
    10. Written Threat - Suspicious Package
  6. Quick Links
    1. Service Requests
    2. Tenant Forms and Approved Vendor List

Active Shooter

RESPONDING TO ACTIVE SHOOTER ON PREMISES

If a staff member becomes aware of an active shooter on the property or in the building, they should leave everything behind and immediately evacuate the area:

RUN – Evacuate the building
  • Keep hands in the air
  • Contact 911 when safe
  • Follow directions of all public First Responders
HIDE – If unable to evacuate, shelter-in-place in a lockable room
  • Remain out of sight, barricade doors and turn out lights
  • Remain silent and silence mobile devices
  • Contact 911
If evacuation or shelter-in-place are not possible:
  • Call 911 and identify active shooter’s location
  • If unable to speak, leave the line open and allow responder dispatch to listen
  • Remain in secure locations until the First Responders arrive and give instructions.
  • FIGHT – Take action against the active shooter ONLY when your life is in imminent danger. Attempt to disrupt the active shooter by acting as aggressively as possible against them.